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Complaints over insurance industry rise
- By ILS corp
- Published 10/15/2009
- ILSTV Stories
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The report found that the insurance industry yielded the second highest number of complaints, at 71 or 17 percent of all PIPEDA-related complaints. In 2007, only 10 percent of all complaints were against the insurance industry.
Most insurance-industry complaints related either to difficulties that complainants had in gaining access to their personal information in the industry’s possession, or issues related to the use and disclosure of the information.
Financial Institutions, including banks, financial advisors and collection agencies received the most complaints against them in 2008, at between 22 and 30 percent.
For all complaints, More than six in 10 of the complaints received in 2008 were related to the
collection, use or disclosure of personal information by companies covered by PIPEDA.
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2 Responses to "Complaints over insurance industry rise " 
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said this on 18 Nov 2009 5:52:47 AM EDT
The headline cought my eye, but there was no meat in the article. The stated issues merely repeat PIPEDA's purpose rather than provide an indication of the substance of the complaints. As the privacy officer of our company, some examples would have been most useful.
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Author/Admin)|
said this on 18 Nov 2009 8:33:18 AM EDT
As already stated, I would have preferred the article to have indicated in what areas the concerns are arising, specific examples of the complaints. Whether it is employees of ins. companies sharing confidential information, confidential information not being stored in an acceptable manner. Give us specifics and we will learn from mistakes and make changes.
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