Good news came to some in the fourth quarter of 2009 as the JD Power and Associates awards for Customer Satisfaction were given. For the second year in a row, BCAA’s home insurance won the top honours. For auto insurance, Intact company belairdirect came in at number one.

Banks, however, were not quite as happy as they were asked to stop selling insurance online. Finance Minister Jim Flaherty said that banks cannot market their insurance activity on the bank websites, but they can sell through separate subsidiary companies, just not bank branches. In late November, an Ontario Superior Court ruled that bank branches in that province that promote and take applications for certain insurance products are subject to Ontario’s Insurance Act.

In November, the Ontario government proposed 41 changes to the province’s auto insurance system. The changes would see the maximum award for medical and rehabilitation costs following an auto accident capped at $50,000, down from the current $100,000. Also included in the proposed changes are 17 consumer protection measures.

More than 8 years after the terror attacks at the World Trade Center, an insurance dispute between insurer Allianz and reinsurer Scor was settled, with the arbitration panel ruling in favour of Allianz. S even insurers agreed to pay out an additional $2 billion on the destruction of the World Trade Center, but Scor, the French reinsurer, claimed that Allianz’s part of the settlement did not respect a reinsurance contract the two companies had.

More transactions and moves happened again in the last quarter of the year. Willis announced that it was leaving Bermuda in favour for Ireland. Hub bought the Mones & Associates Insurance Brokers from Aviva Canada. Kingsway sold its interest in Jevco and Ironshore announced its expansion into Canada.

What do you think about these, or any other, stories from 2009? Let us know – we’d like to hear what you think.

Some highlights from the last quarter of 2009:

Mergers, acquisitions and transactions


Insurance industry news


Liability and law