I am trying to watch a video course but it does not open up and/or work properly. What's wrong?

One of the main reasons that your video does not open or play properly is because you do not have the right software installed on your computer. You will need to be able to run Java. You can download this for free at: http://www.java.com/en/

You will also need to have the latest version of Flash which can be downloaded here: 

http://www.adobe.com/products/flashplayer/

These are free downloads from trusted sites.

Also, if you are having problems opening a video course, it is often because pop-up blockers are preventing you from accessing it.

To fix this, try holding the control button (ctrl) while clicking the link to the course. This should disable any pop-up blockers you have.

Alternately, you can choose to allow pop-ups from ILS Learning Corporation.

In Internet Explorer, you can do this by following these steps:
1. Click on "Tools" in your browser
2. Select "Internet Options..."
3. Go to the "Privacy" tab
4. Uncheck "Block pop-ups"

To keep your pop-up blocker but allow pop-ups from ILS, click on the "Settings..." button and simply enter "www.coursesondemand.com" and "www.ilscorp.com" to your list of allowed pop-ups.

If you are using Firefox, you can change your pop-up settings in the following manner:
1. Click on "Tools" in your browser
2. Select "Options..."
3. Go to the "Content" tab
4. Uncheck "Block pop-up windows"

To keep your pop-up blocker but allow all pop-ups from ILS, click on the "Exceptions..." button and simply enter "www.coursesondemand.com" and "www.ilscorp.com" to your list of allowed pop-ups.

To manage pop-up settings with your MSN Toolbar, visit http://search.live.com/docs/toolbar.aspx?t=MSNTbar_PROC_BlockPopUps.htm for detailed instructions.

To manage pop-up settings with your Google Toolbar, visit http://www.google.com/support/toolbar/bin/topic.py?topic=116&hl=en for detailed instructions.